Refund policy

Do you accept returns?

We do accept returns in respect to the following conditions:

• The item must have been sold on our online store
• The item shouldn't have been used in any way
• The return or exchange request is made within 28 days of delivery
• The return is made within 14 days of the return or exchange request
• The items is not personalized

To ask for a return, please click here to get started.

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Please click here to get started.

Checkout+ Redo Free Returns & Package Protection

- By selecting Checkout+ Redo Free Returns & Package Protection, your return shipping label is covered and your package is protected from loss or damage.

- Checkout+ Redo Free Returns & Package Protection returns cannot be removed from an order once the order has been placed.

- If you choose not to purchase Checkout+ Redo Free Returns & Package Protection, you are responsible for the cost of the return shipping label.

Are returns free?

If you have been sent the wrong item by our warehouse or your item is defective your return is free.

If you purchase Checkout+ your return shipping label is covered.

If you would like to exchange for a different color or size and you did not purchase Checkout+, you will need to pay for the return labels.

Returns from outside of the US are the responsibility of the buyer

Feel free to contact our support agents through our return manager.

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

When will I see my credit on my credit card?

Please note that once the package is received - it is placed in a holding area awaiting the returns processing team so if you see that your package is delivered.... please give us up to 14 days to process this once it is in our warehouse.

We will refund your card once the return has been processed and this will take an additional 3 - 4 business days depending on your credit card service or bank.

Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here: https://knightsgearusa.myshopify.com/apps/redo/returns-portal/login?withdraw=true

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.