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FAQ / VIP Certificates

VIP Program

Please download THIS FORM and follow the complete instructions. For additional questions, please contact with any VIP Point submission requests and follow up for orders placed.

How to Order

Click on the SEARCH BARon the top, left corner of the webpage.  You can search based on item, category, key word or price range.  

Click on the SHOPPING CART icon on the top, right corner of the webpage.To remove an item, click the 'REMOVE'button to the right of the item. To revise the quantity, click on the quantity field and enter the desired quantity. Then, click, 'UPDATE' to refresh your cart with the new quantity.

If an item is out of stock, we will send you an email telling you within a day of when you place your order.  We will ship all of your order together, when the backordered item is available, in order to keep shipping costs low.

You must be a registered user and logged in to add funds from a gift certificate to your account.Once logged in, go to Account Balance, enter your Gift Certificate ID and click APPLY.  Your gift certificate balance can now beredeemed at checkout. Any balance will remain in your account for future use.

Out of the Country Orders:

All transactions are executed in US Dollars. Conversion amounts for credit card transactions established for use with foreign currencies will be reflected on your statement.  International shipments may be subject to additional taxes and tariffs due at the time of delivery.

APO Addresses:

UPS does not ship to APO addresses so you need to make sure you select UPS SurePost; this service is such that UPS and USPS work together to make the delivery.  If you still have questions, please email us or call us and we are happy to help.  You can call between 8:30am and 4:30 pm; the number is 1-833-MY-KGUSA (1-833-695-4872).

Order Processing

Check your junk mail.  It may be going there.  If it is, add to your approved senders list. 

You can expect most orders of items that are in-stock to be delivered to you within 5-7 business days.  Shipments leave our warehouse 1 to 2 business days after your order is received.  Personalized items take 10 to 12 business days to produce. Shipping time from Shelton, CT varies from 1 to 5 days within the US.  Shipments to HI, AK, APOs, Canadian and overseas shipments vary, based on distance and customs procedures.

When you check out, shipping costs are calculated based on weight and size of package(s), distance to shipping destination from Shelton, CT, and whether you requested expedited shipping service.  Orders for items in inventory that are placed by 1:00PM EST are usually shipped that same day. Orders placed later in the day will not ship until the next business day. Orders ship via UPS or SurePost.  UPS offers three levels of service: Ground, Second Day Air and Next Day Air.  Weekends do not factor in to shipping time.  Ground can take 1-5 days in transit.  SurePost leaves our location via UPS and is then passed on to the USPS for delivery to you.  SurePost often costs a bit less than UPS and can take 1-4 days longer to arrive.  

Click on the MY ACCOUNT link on the menu bar at the top of the page.  Your profile information, order status, and order history are all available there.  You must be logged into the store to view your account information.  You must have created an account when you made your purchase;  if you shopped as a guest, you do not have an account set up.


You will need to request a Return Authorization number and Return Form which should accompany your return.  Returns that do not have proper paperwork may not be credited in the correct manner and will take longer to process.  We offer a 30 day return policy on all items with the exception of any item that has been personalized.  We will replace a personalized item in the case of a manufacturer defect only. 


466 Bridgeport Avenue

Shelton, CT.  06484  USA